Customers keep their phones on hand, making it is easier to approach and sell them more. This feature will help you retain abandoned checkouts and boost them to make the purchase.

If none of the products in the checkout are available for purchase (empty inventory, for example), then the email won’t be sent.

In this article:

A. Manually set for seller

B. Automatically set from ShopBase

A. Manually set for seller

In order to activate Automatically send abandoned checkout SMS, first you need to add this paragraph to Privacy Policy: Go to Setting > Legal > Privacy Policy:

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

The text should be added to the position as below:

B. Automatically set from ShopBase

On Checkout section in Setting

On Email marketing section, 2 options will be auto-selected: Show up a sign-up option at checkout and Preselect the sign-up option.

On Form options section, the Optional in Shipping address phone number will be selected.

On checkout page

The checkout page will have some changes in texts of customer information form:

Keep me up to date on news and exclusive offers -> Sign up for exclusive offers and news via emails and/or text messages.

Phone (optional) -> Phone number for updates and exclusive offers.

Legal page (Privacy Policy) title

The title of Privacy policy will be changed to this content set as a hyperlink to Legal Page:

I consent to receive recurring automated marketing by text message through an automatic telephone dialing system. Consent is not a condition to purchase. STOP to cancel, HELP for help. Message and Data rates apply. View Privacy Policy & ToS.

If your Privacy policy page does not exist, we will automatically create it for you. You can go to Settings > Legal to modify the content after.
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