Gather information for troubleshooting sites

When troubleshooting complex issues, ShopBase's customer support team may need to obtain additional information about network requests generated in your browser while an issue occurs. Our support agent may request that you take a screenshot of the Console or Network tab, record a HAR file, or a log of network requests, while that issue is occurring and then provide that to them for further analysis. This section will provide you with some instructions to gather information for troubleshooting sites.

In this section

Leveraging Jam Dev and Browser Console Logs for Enhanced Debugging
Generate a HTTP Archive (HAR) file for troubleshooting

Updated on: 02/05/2024