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ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 41 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Payments so you can optimize your store management.

In this section

A. Supported countries

B. Setting up ShopBase Payments

C. Getting paid with ShopBase Payments

D. Supported currencies

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers everywhere around the world.

Here's the list of supported countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Additional verification requirements: product details, supplier methods, shipping carrier, dispute rates of the last 3 months in other platforms.

Steps to register ShopBase Payments

Step 1: From ShopBase Admin site > Go to Settings > Payment Providers > Register for ShopBase Payments account.

Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

Step 3: After you complete this form, click Complete account setup.

Your KYC form will be reviewed by our ShopBase team. If you have any inquiries regarding your application, please contact us via LiveChat for further support.

ShopBase Payments usage fee

Depending on each specific country and package, merchants will need to pay the corresponding processing fee. For more details, please go to your ShopBase admin site > Settings > Account.

Taxes for ShopBase Payments

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Getting paid with ShopBase Payments

You can easily view your payouts by going to ShopBase admin site > Settings > Payment Providers > Click on ShopBase Payments > View Balance.

Payout: The amount that is collected from ShopBase Payments will be moved to Pending to review section in your ShopBase Balance, and it will be moved to Available to payout after 3 normal days. To understand more about ShopBase Balance, please refer to this link.

Dispute and Chargeback response:

When a new chargeback request is created, ShopBase will send a notification email to the store owner respectively.
Store owners can also check orders with chargeback requests on page Orders > Chargeback and inquiry.
To check chargeback reasons and send a chargeback response, click Submit response on Order detail page. Please make sure to double-check and include all the needed information.
Our system will automatically send responses with information collected from the order details if we have not heard back from the merchants in due time.

Check your Chargeback orders

Click Submit Response to enter your evidence

You can learn more about how to respond to your chargeback requests in this article.

D. Supported currencies

Supported currencies
Currency conversion

Payout currency will be set up in KYC form while signing up for a ShopBase Payments account.

Related article

List of supported countries by ShopBase Payments 2.0
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