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ShopBase Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 41 countries all over the world with numerous superior features for your e-commerce stores. In this section, we will guide you through all the basic features of ShopBase Payments so you can optimize your store management.

In this article

A. Supported countries
B. Setting up ShopBase Payments
C. Getting paid with ShopBase Payments
D. Chargeback fee
E. Supported currencies
F. ShopBase Paymemts 2.0 profit

A. Supported countries

Once ShopBase Payments is available in your country, you’ll be able to accept payments from customers everywhere around the world.

Here's the list of supported countries that ShopBase Payments is available.

B. Setting up ShopBase Payments

Required information

When setting up ShopBase Payments, you will need to provide the following information:

Business details: business name, address, phone, email, Tax ID.
Personal information: business owner's name, address, email, SSN (for US citizen).
Additional verification requirements: product details, supplier methods, shipping carrier, dispute rates of the last 3 months in other platforms.

Steps to register ShopBase Payments

Step 1: From ShopBase Admin site > Go to Settings > Payment Providers > Register for ShopBase Payments account.

Step 2: Fill in the KYC form to sign up for a ShopBase Payments account.

Please refer to this article on how to fill in ShopBase Payments 2.0 registration form.

Step 3: After you complete this form, click Complete account setup.

Your KYC form will be reviewed by our ShopBase team. If you have any inquiries regarding your application, please contact us via LiveChat for further support.

ShopBase Payments usage fee

Depending on each specific country and package, merchants will need to pay the corresponding processing fee. For more details, please go to your ShopBase admin site > Settings > Account.

Taxes for ShopBase Payments

ShopBase doesn’t charge your sales taxes and you will need to handle this by yourself. You should always check with a local tax authority or a tax accountant to make sure you file and remit the taxes correctly.

C. Getting paid with ShopBase Payments

You can easily view your payouts by going to ShopBase admin site > Settings > Payment Providers > Click on ShopBase Payments > View Balance.

Payout: The amount that is collected from ShopBase Payments will be moved to Pending to review section in your ShopBase Balance, and it will be moved to Available to payout after 3 normal days. To get more information, please refer to this article about ShopBase Balance.

Dispute and Chargeback response:

When a new chargeback request is created, ShopBase will send a notification email to the store owner respectively.
Store owners can also check orders with chargeback requests on page Orders > Chargeback and inquiry.
To check chargeback reasons and send a chargeback response, click Submit response on Order detail page. Please make sure to double-check and include all the needed information.

If we have not heard back from the merchant in due time, our system will automatically send responses with information collected from the order details at 12:00 A.M of the due date.

Check your Chargeback orders

Click Submit Response to enter your evidence

You can learn more about how to respond to your chargeback requests in this article and how to submit a chargeback response from your ShopBase admin site in this article.

D. Chargeback fee

When a chargeback request is opened, merchants will be temporarily held a chargeback fee of $15.

If the chargeback is won, the chargeback fee is released and merchants will not be charged for any chargeback fees.
If the chargeback is lost, merchants must pay a $15 chargeback fee to the bank and order value to the customer.

E. Supported currencies

Supported currencies

Payout currency will be set up in KYC form while signing up for a ShopBase Payments account.

F. ShopBase Payments 2.0 profit

Your ShopBase Payments profit will be calculated by the following formula:

Profit = Order value - Payment processing rate

The payment processing rate (also known as application fee) applied for all ShopBase Payments 2.0 users is 3.5% + 0.3$.

If your customers pay for orders by international cards (card's issuing country is different from account's country), an additional 1% fee will apply per transaction.

Related article

List of supported countries by ShopBase Payments 2.0
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