Understand product content preference setting on PlusBase
On PlusBase, maintaining the safety of our community is a responsibility we take very seriously. To keep your business healthy and trustworthy, your product listing must strictly adhere to PlusBase content and product listing policy. In the event that your product listing content needs to be updated in accordance with our policy, you have the option of manually updating your products using our guides or allowing the PlusBase team to do so as needed. In this article, we will show you how to set up this product preference on your store, along with the necessary product content editing regulations to follow.
A. Set up product content preferences
B. PlusBase product content editing regulations
To set up how your product is reviewed after its first order, follow the steps below.
From your PlusBase admin, when importing a product to your store, you are prompted to set up your product preference if it has not been previously set up in your store.
Change your own product information when PlusBase send notification: If this option is selected, when your product listing content needs to be updated in accordance with PlusBase content and product listing policy, PlusBase will send you a notification via email. Then, you must manually update your product listing content within the specified time frame.
Allow PlusBase to change your product information if needed: If this option is selected, you agree to the PlusBase team updating your product listing content in accordance with PlusBase content and product listing policy as needed.
Click Save.
You are only prompted to select this once. In case you want to change your preference, go to Settings > General.
In the Product preferences section, select between the 2 following options to your preference:
Change your own product information when PlusBase send notification.
Allow PlusBase to change your product information if needed.
You can only update your product preferences after 24 hours since the last update.
This setting will be applied to all products in your store.
If the Allow PlusBase to change your product information if needed option is selected, you will receive emails from the PlusBase team detailing all changes made to your products.
All product information changes from the PlusBase team will be recorded in your Activity History, which can be accessed by going to Settings > Account > Activity History.
A notification will also be displayed on your store's admin homepage. Click the tab to review the changes as needed.
It is the Seller's responsibility to ensure that the product listing content adheres to the PlusBase content and product listing policy. In the event that the Seller agrees to the PlusBase team updating the product listing content by selecting the Allow PlusBase to change your product information if needed option in the Product preferences section of the Seller's PlusBase store admin, PlusBase reserves the right to correct inaccurate content at any time, which takes effect immediately after the content is posted. PlusBase is not liable for any changes in store traffic or conversion rates following the removal of infringing content.
The Seller will be fully responsible for any issue resulting from a product description inconsistent with the PlusBase content and product listing policy, subject to PlusBase's negotiation with the Buyer (Refund/Resend). If the Buyer files a dispute with the payment gateway, the Seller is responsible for all costs incurred in accordance with the payment gateway's processing regulations. This also applies when a notice of violation from PlusBase was not sent prior to the Buyer's dispute.
Policy for PlusBase's sellers
Understand PlusBase content and product listing policy
Import product from PlusBase Catalog and AliExpress products
In this article
A. Set up product content preferences
B. PlusBase product content editing regulations
A. Set up product content preferences
To set up how your product is reviewed after its first order, follow the steps below.
From your PlusBase admin, when importing a product to your store, you are prompted to set up your product preference if it has not been previously set up in your store.
Change your own product information when PlusBase send notification: If this option is selected, when your product listing content needs to be updated in accordance with PlusBase content and product listing policy, PlusBase will send you a notification via email. Then, you must manually update your product listing content within the specified time frame.
Allow PlusBase to change your product information if needed: If this option is selected, you agree to the PlusBase team updating your product listing content in accordance with PlusBase content and product listing policy as needed.
Click Save.
You are only prompted to select this once. In case you want to change your preference, go to Settings > General.
In the Product preferences section, select between the 2 following options to your preference:
Change your own product information when PlusBase send notification.
Allow PlusBase to change your product information if needed.
You can only update your product preferences after 24 hours since the last update.
This setting will be applied to all products in your store.
If the Allow PlusBase to change your product information if needed option is selected, you will receive emails from the PlusBase team detailing all changes made to your products.
All product information changes from the PlusBase team will be recorded in your Activity History, which can be accessed by going to Settings > Account > Activity History.
A notification will also be displayed on your store's admin homepage. Click the tab to review the changes as needed.
B. PlusBase product content editing regulations
It is the Seller's responsibility to ensure that the product listing content adheres to the PlusBase content and product listing policy. In the event that the Seller agrees to the PlusBase team updating the product listing content by selecting the Allow PlusBase to change your product information if needed option in the Product preferences section of the Seller's PlusBase store admin, PlusBase reserves the right to correct inaccurate content at any time, which takes effect immediately after the content is posted. PlusBase is not liable for any changes in store traffic or conversion rates following the removal of infringing content.
The Seller will be fully responsible for any issue resulting from a product description inconsistent with the PlusBase content and product listing policy, subject to PlusBase's negotiation with the Buyer (Refund/Resend). If the Buyer files a dispute with the payment gateway, the Seller is responsible for all costs incurred in accordance with the payment gateway's processing regulations. This also applies when a notice of violation from PlusBase was not sent prior to the Buyer's dispute.
Related articles
Policy for PlusBase's sellers
Understand PlusBase content and product listing policy
Import product from PlusBase Catalog and AliExpress products
Updated on: 13/06/2023
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