Understand customer checkout process

In ShopBase Creator, we aim to simplify the customer checkout process for a seamless shopping experience. All you have to do is create your product and share your product sales page with your customers. In this article, we will guide you through each step of the updated checkout process and demonstrate what it looks like to your customers.

Checkout Page

The first step in your checkout process is the Checkout Page. On ShopBase Creator, your Checkout page is integrated directly into your product sales page. Customers can visit your product sales page, where they can find all the relevant information, and they can fill out the checkout form directly on it when they decide to make a purchase.

Here's what your customers will need to enter during the checkout process:

- Enter their email address.
- Check the box to receive marketing content via email (optional).
- Enter credit/debit card payment information or choose PayPal checkout.
- Enter a discount code (if applicable).
- Review their order details in the Order Summary section.
- Agree to the Terms of Service and Privacy Policy. By default, this option is selected.

After entering all the required information, they can proceed with their order payment by clicking the Pay Now button. Learn more about customizing this checkout page.

Purchasing Upsell (Optional)

If you have included Upsell(s) in your Offer, your customer will be prompted to purchase your upsell and down-sell after completing their payment information in Step 1.

Customers can choose to purchase your upsell by selecting your customized purchase button or decline by clicking your customized cancel button text. You can create multiple upsell and downsell offers for a single product, each with its own offer page displayed to your customers. Learn more about Upsell

If the customer accepts the upsell offer, the payment information entered in Step 1 will be used for the corresponding payment.

All products purchased, including the target product and any upselling or down-selling products, will be counted in the same order.

Please note that upsell offers are only available for the built-in payment method.

Accessing Product Content

After making a purchase, customers can access their purchased content by clicking on the Access to my content button. The updated process now utilizes a passwordless sign in feature, which simplifies access to the content.

- If the customer has never purchased a product, they will be directed to the product content page right away.
- If the customer has already purchased another product, they will be required to sign in before accessing the product content.

ShopBase Creator checkout process make it easier than ever for your customers to purchase and access your product.

Updated on: 26/04/2023

Was this article helpful?

Share your feedback


Thank you!