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For products with personalization, preview setting will help customers visualize how changes will be reflected on the actual product. This will encourage customers to buy more products, helping to increase conversion rates for the store. In this article, we'll walk you through setting up previews for products with personalization.

In this article

A. Modes of personalization preview
B. Set up personalization preview mode
C. Enable preview for each campaign
D. Notice for preview of PrintBase and PrintHub personalized campaigns

A. Modes of personalization preview

There are two modes of personalization preview for products with personalization features:

Instant live preview: results will be shown immediately on the product's mockup.


Live preview button: results will be shown once you click on the Preview your design button.



B. Set up personalization preview mode

From ShopBase Dashboard, go to Online Store > Preferences.


Tick Enable preview for personalized campaigns to enable preview mode for products with personalization features. Choose one of these options namely Instant live preview, Live preview button, Use both Instant live preview and Live preview button (both modes will be applied).


Preview mode helps update any product changes
Click Save

C. Enable preview for each campaign

You can enable and disable the personalization preview mode for each campaign on your store in 2 ways.

1. When launching a new campaign

From your ShopBase or PrintBase admin, create a new campaign.

After selecting your product and creating a design for your campaign, in the last page to edit your campaign's detail, go to Personalization preview section and select Enable preview for this campaign if you want to enable preview for this new campaign, deselect this option if you don't.


This option is enabled by default when creating a new campaign.
Once finished, click Launch to launch your campaign.

2. When editing an existing campaign

From your PrintBase admin, go to Campaigns > All campaigns and select the campaign you want to edit.


If you are using PrintHub by ShopBase, from your ShopBase admin, go to Apps > PrintHub > All Campaigns and select the campaign you want to edit.


In Personalization preview section, select Enable preview for this campaign if you want to enable preview for this new campaign, deselect this option if you don't.


This option is enabled by default.
The personalization preview mode will be available for your campaign if the Enable preview for personalized campaigns option in Online store > Preferences is enabled for your store in general (as guided in section B), and the Enable preview for this campaign option is enabled for this campaign in particular. If one of the above options is disabled, the personalization preview mode for your campaign will be unavailable.

D. Notice for preview of PrintBase and PrintHub personalized campaigns

PSD files can be used to create campaigns in PrintBase and ShopBase (PrintHub). If the PSD file of the campaign uses complex effects that web technology does not support such as curved texts, mask patterns, texts that is not exactly 100% in horizontal or vertical scale, etc., the live preview feature will not be enabled for that campaign. Therefore, if you want to have the preview feature enabled, features such as Layer text with effects, Rotated image, Layer text with type options, and Horizontal or Vertical Re-scaling on Texts must not be included in your design.

Photoshop effects that PrintBase Live Preview doesn't support yet
Horizontal and Vertical Scale on Texts should be set to 100%

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