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In this article, we will answer some of the most frequently asked questions about payout with PrintBase.

In this article

A. How do I receive profit payouts?
B. How long does it take to receive payouts?
C. What is the profit minimum for requesting a payout?

A. How do I receive profit payouts?

To receive payouts, you must link your verified Payoneer, PingPong, or PayPal account to your Balance account. After linking, you will receive your profit through Payoneer, PingPong, or PayPal. If you live in a country where Payoneer, PingPong, or PayPal is not available, contact our seller support team at support@shopbase.com to arrange a solution.

Learn more about setting up your payout account here.

B. How long does it take to receive payouts?

As can be viewed on the dashboard, there are three indexes for a Balance account: Total current available, Available to payout, Available soon. Please refer to this article for more information on these three indexes.

When you submit your first payout request, PrintBase will review your account's risk level within 3 business days. Your payout request will be processed once we have completed our review of your account.
Payouts requests are processed within 24 hours. After they are approved, the funds will reach your payment account. You should request a payout during business hours for the earliest approval. Please note that the time to receive the payout varies depending on the working processing time of your bank company.
In case your payout request is refused, you will be provided with the reason why. The request's status will also be updated to Refused.
For orders showing signs of fraud (with at least one red flag in the fraud analysis, the profits will be transferred from Available soon to Available to payout in 72 hours after the order is successfully placed.
For orders that need to be re-confirmed by the customers due to their order updates or other reasons, the profits will be held in Available soon. The amounts will be moved to Available to payout once the order is successfully confirmed by the customers and approved by our Operation Team.

C. What is the profit minimum for requesting a payout?

PrintBase requires a $50 profit minimum for all payout requests.

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Understand ShopBase Balance
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