Syncing tracking numbers directly from Dropship Connector app to Paypal would be a perfect solution for order with PayPal payment, which can also protect dropshipping merchants from disputes like Unauthorized Transaction or Item Not Received.

You can follow this walk-through to automatically add tracking information from Dropship Connector to PayPal.


For manual order fulfillment, ShopBase will sync the carrier's name you set to PayPal. If PayPal recognizes your carrier (you can check the list here), the tracking will have correct carrier name. On the other hand, if the carrier is available on ShopBase but not PayPal, the carrier's name will be listed in Other section.
For fulfillment by CSV files, make sure you put in correct values for your carrier. Check our guide How to fulfill orders by CSV files? about values for correct carriers' values.

Step 1: Creating a Transaction reader app on PayPal

Sign in your PayPal account that's linked to your store via PayPal developer and click Create app button.

Then, fill in App name and Sandbox developer account:

After that, choose tab Live and copy Client ID and Secret ID to enter in Dropship Connector later.

In LIVE APP SETTINGS section, check Transaction Search option, uncheck all other options then click Save.

Step 2: Setting up in Dropship Connector

Sign in your Boostflow account and select Dropship Connector app.

Open Settings tab and choose Advanced settings, turn on option Paypal tracking info autopilot and enter the Client ID and Secret ID from Step 1.

When all is done, remember to click Save.

After you have followed all the steps, tracking numbers will be updated for the corresponding transaction on PayPal. Tracking numbers for orders that are previously completed via PayPal will also be updated.

You can get this checked by viewing Payment received on tab Summary or filter Payment received on tab Activities.

A successfully-updated transaction will have its status marked as Shipped. Also, when viewing the Transaction details page, you will see the tracking number of the corresponding order.

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