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Syncing tracking numbers directly from ShopBase to Paypal would be a perfect solution for order with PayPal payment, which can also protect dropshipping merchants from disputes like Unauthorized Transaction or Item Not Received.

After connecting PayPal as your payment provider, you can switch on the feature, or simply follow this walk-through to automatically add tracking information from ShopBase to PayPal.


For manual order fulfillment, ShopBase will sync the carrier's name you set to PayPal. If PayPal recognizes your carrier (you can check the list here), the tracking will have correct carrier name. On the other hand, if the carrier is available on ShopBase but not PayPal, the carrier's name will be listed in Other section.
For fulfillment by CSV files, make sure you put in correct values for your carrier. Check our guide How to fulfill orders by CSV files? about values for correct carriers' values.

Set up automatic PayPal tracking update

Before you continue, please make sure you have connected PayPal to your store successfully.

From menu, choose Settings > Payment Providers. Turn on option Paypal tracking info autopilot

After you have followed all the steps, tracking numbers will be updated for the corresponding transaction on PayPal. Tracking numbers for orders that are previously completed via PayPal will also be updated.

You can get this checked by viewing Payment received on tab Summary or filter Payment received on tab Activities.

A successfully-updated transaction will have its status marked as Shipped. Also, when viewing the Transaction details page, you will see the tracking number of the corresponding order.

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