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A domain is the URL, or the website address, where your customers go to find your store online. You can manage your domain settings for your ShopBase store with hassle-free.

In this article

A. Prepare and setup your domain's settings
B. How to connect your domain with ShopBase store
C. How to buy a domain from ShopBase
D. How to remove domain


A. Prepare and setup your domain's settings

To use your own domain, you need to add 2 following records in your hosting account's DNS settings:

A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

You can point domains such as company.com, www.company.com, and store.company.com to your preference with the guide below. While we take screenshots from domain settings of Cloudflare, this guide can be used for most domain providers, such as Name, Namecheap, Godaddy. You can also find instruction videos attached at the end of this article.

For company.com, www.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.

Remove the existent cache (if any). You also need to delete root (@ or company.com) and (www.company.com) if your website is being pointed to other locations rather than ShopBase



As new records as follows:

Set A record company.com / @ to point to the IP address 52.10.27.176 of ShopBase
CNAME record www.company.com to point to connect.shopbase.com




You can check here for your A record (company.com) and CNAME record (www.company.com) to see if they have been updated yet.

If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only)

For store.company.com domains

Login to your account on the hosting provider (E.g.: CloudFlare, Namecheap), then go to the DNS settings.

Remove the old records (if any). You also need to delete store.company.com record if your website is being pointed to other locations than ShopBase

As a new record as follows:

Set CNAME record store.company.com to point to connect.shopbase.com

If your domain is from Cloudflare.com, you need to turn off proxy (change the orange cloud to grey or DNS Only)


B. How to connect your domain with ShopBase store

On your ShopBase dashboard, go to Online Store >> Domains.

Click on Connect Existing domain button

Enter the domain you want to connect >> click Next.

Check values if assigned correctly before clicking Verify again button.
A record points to 52.10.27.176
CNAME record points to connect.shopbase.com

Depending on your hosting provider, values will take up to 72 hours to update.

After you added your domain successfully

You need to set this domain as your primary domain (domain that your visitors will see when they go to your website) by selecting Change primary domain and Enable redirection. The change is completed when you see the Connected status.





In case your website is inaccessible for some reason, you can take a screenshot of your DNS settings and send to our chat support for further assistance.


C. How to buy a domain from ShopBase

On your ShopBase dashboard, go to Online Store >> Domains.

Click on Buy New Domain

Enter the domain you want to purchase. You will be presented with multiple domains to buy. Click Buy to proceed

You will be redirected to the Confirmation Page and click on Buy Domain to complete the purchase.

After your purchase, the new domain will be automatically connected to your store.



Instruction videos
On Cloudflare

On GoDaddy



D. How to remove domain

In order to remove domain from your ShopBase store, follow these steps:

Go to Online Store >> Domains.
Under Domains section, you will find the Remove button.

The primary domain cannot be removed from your store. Please change your primary domain before domain removal in your store admin.

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