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ShopBase normally accepts and proceeds refund requests in a flexible manner to make sure resolutions are at our customers' best interest. However, our resolutions do adhere to ShopBase's guiding policies, as detailed below.

In this article

A. We do approve refund requests under specific circumstances
B. How we proceed the refunds

A. We do approve refund requests under specific circumstances

1. Subscription fee charges

When your current subscription cycle ends and you are successfully charged for the next cycle, but you no longer want to maintain the store, you can request a refund for this charge. The refund amount and method are determined on your contact date:

If the first contact date is within 4 days after being charged, we will refund the subscription fee to your bank account (4% processing fee with payment gateway not included) or to your ShopBase Balance, depending on our discussion and settlement for each case.

If the first contact date is later than 4 days, no refund can be issued in this case.

2. Other cases

If ShopBase stores encounter unexpected technical issues that affected your business during your charged subscription period, or you have other reasons to request, please contact us via Live Chat so our agents can assist you.

B. How we proceed the refunds

By adding the refund amount to your ShopBase Balance: If we accept to payback your fee, the refund amount will be transferred to your ShopBase Balance, which can be used to pay for other ShopBase services or stores.

By adding the refund amount to your registered bank account: By using this option, the refund amount will be transferred to your registered bank account (4% processing fee with payment gateway not included). The bank transfer time will vary depending on your bank.

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Understand ShopBase policies
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