When your store needs more people with different accounts to operate the business, you can set them as staff accounts without sharing sensitive information (such as billing and subscription).

Your number of staff members depends on your ShopBase pricing plan.


On this page

A. Understand the levels of staff permissions

B. Add staff accounts

C. Manage staff accounts


A. Understand the levels of staff permissions

An account may have one of the following permission levels:

Owner permissions: has unlimited access to their ShopBase store. They can manage the account and financial information.

Full permissions: has access to all sections on ShopBase admin, except for sensitive or financial information.

Limited permissions: can only access particular sections of the store (selected by the store owner). Even though they can see the section(s) on the sidebar, the section text is in grey and they can't view any information here.

You can set staff account with limited permissions to prevent them from specific actions, such as seeing your analytics or changing app and general settings.

B. Add staff accounts

On your ShopBase admin, go to Settings > Account.

In Account and permissions section, click Add staff account.


Fill in their email address. The default option is to set them with full permissions. You can untick the box before This staff account will have full permissions to set their limited permissions. Click Send invite when you finish.


An invitation will be sent to the email address. They'd need to accept your invitation and setup their information before being a staff.

C. Manage staff accounts

1. As a store owner, you can:

View your profile: change your general information, profile image, password, email notification settings, verify email address, and check login history.
Log out all staff accounts: log your staff accounts out of your store, and require all staff accounts to log in again.
Setup each staff account: when you click on the staff account's email address, you will be directed to their profile page. Here you can change their email notification settings, access permissions, login history, or delete their account.

2. As a staff, you can:

View your profile: change your general information, profile image, password, email notification settings, verify email address, and check login history.
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