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In dynamic markets, you may need to constantly introduce new campaigns and update existing ones to keep up with changing consumer wants and needs. At times, you may need to make changes to your campaigns to correct errors. This article will demonstrate how to edit your campaign's personalization and highlight what you should keep in mind when doing so.

In this article

A. Edit personalization for PrintBase campaign
B. Edit personalization for PrintHub campaign
C. Important notes

A. Edit personalization for PrintBase campaign

From your PrintBase admin site, go to Campaigns > All campaigns and select the campaign you want to edit.


In the campaign detail's page, click on Edit personalization.


In the campaign editor window, you can make the following changes to your custom options:

Add a new custom option.
Delete an existing custom option.
Reorder custom options.
Edit custom option's settings (For example, change the target layer, replace a font, etc.).
Edit conditional logic.


You cannot perform the following actions:

Add a new product to your campaign.
Delete an existing product in your campaign.
Replace and delete the campaign's artwork file or layers.
Delete all custom options (at least one custom option must be kept).

Once you finish editing, click Save.

B. Edit personalization for PrintHub campaign

From your ShopBase admin site, go to Apps > PrintHub > All campaigns, select the campaign you want to edit, and click on Edit personalization.




You can also go to Products > All products and select the campaign you want to edit. Then, in Personalization section, you can click on Edit personalization (if custom options are already set up for this campaign), or Create personalization (if no custom option is set up for this campaign).

Click 'Edit personalization' if custom options are already set up for your campaign

Click 'Create personalization' if no custom option is set up for your campaign
In the campaign editor window, you can make the following changes to your custom options:

Add a new custom option.
Delete an existing custom option.
Reorder custom options.
Edit custom option's settings (For example, change the target layer, replace a font, etc.).
Edit conditional logic.


You cannot perform the following actions:

Add a new product to your campaign.
Delete an existing product in your campaign.
Replace and delete the campaign's artwork file or layers.
Delete all custom options (at least one custom option must be kept).

Once you finish editing, click Save.

For campaigns created in PrintHub, or campaigns that are imported to ShopBase using .csv files, you cannot edit personalization directly in the product detail's page (which you can access from your ShopBase admin site > Products > All products). You can only edit personalization in the campaign editor window to make sure that the design file is generated correctly during the fulfillment process.

C. Important notes

Changes to your campaign's personalization are only applied for orders of products that are added to the customer's cart after the time of change.
A personalized product's photo will include a Can be customized sticker. However, if you add personalization to a non-personalized product, this sticker will not be included in the product's photo.
You cannot create a bulk update to add and replace custom options of PrintHub campaigns. When these two actions are performed, PrintHub campaigns can still be listed in the Preview Bulk Update window, however, they will be skipped during the bulk update process.
If the Override the existing products option is selected when cloning campaigns from PrintHub/PrintBase to another ShopBase/PrintBase store, data of the imported campaigns will NOT override the data of the existing campaigns in the target store.

Related articles

Overview of Campaign in PrintBase & ShopBase
Create new campaigns with ShopBase & PrintBase
Introduction to different types of custom option
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