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Smart Offers is a feature that automatically offers upsell and cross-sell suggestions tailored to each type of customers based on their purchase history and behaviors on the store. Using Smart Offers reduces workload when your store has too many products, and it takes a lot of time to create upsell and cross-sell suggestions for each product. We understand that creating add-to-cart upsell offers may take too much of your time or may get too complicated for you. Worry no more! This article will help you understand more about the Smart Offers feature.

ShopBase's Smart Offers feature is supported by Artificial Intelligence (AI) technology, which includes two distinct features: Smart Pre-purchase (Smart Hints for Pre-purchase upsell) and Smart Bundles (Smart suggestions for Bundles cross-sell).


We take into account 4 main factors to calculate and decide the relevant level between your products, which are:

Products that the customer has viewed or bought is prioritized.
Products that are bought after currently viewing product is viewed.
Products that are frequently bought with currently viewing product.
Products that are frequently viewed in the same session with the currently viewing one.

Depending on each individual's browsing behavior, the smart offers may vary for each customer and they will see different offers. In addition, order history in your store will also affect the way smart offers work. For example, Smart Offers will suggest different products when the season changes or there is a new trend of products combination in your sales history.

Smart Offers will be turned on by default when you install Boost Upsell app. Kindly note that it will work best with a reasonable amount of store data. It's definitely a smart choice for merchants whose stores have a great number of products and are not able to handle every single item.

Related articles

Overview of Boost Upsell app
Install Boost Upsell app into my ShopBase store
Understand Boost Upsell app
Enable Smart Offers
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