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Understand ShopBase store takedown policy

All warnings, requests, notifications from Moderation team will be sent to sellers via the email and phone number you signed up for ShopBase. Kindly check the inbox frequently to get in touch with us timely.

To maintain a healthy and trustworthy platform, ShopBase Moderation team will strictly make sure that all active business are integrity and legal. Therefore, in some specific cases, we will restrict your access and take down your stores and accounts without liability.

Please read this statement carefully before starting your business with ShopBase.

In this article

A. Takedown reasons
B. Takedown process
C. Notes for buyers
D. How to re-log into your store after being unblocked

A. Takedown reasons

Buyers reported the store as scam, non-shipping business or frauds

If the buyers suspected a store as scam, frauds or non-shipping business, they might contact ShopBase team with the order confirmation email to report.

We understand that each type of products needs a different delivery time. However, if the sellers can not provide a tracking number or any documents related to the shipping process, it can be suspected as fraud and we will consider blocking them.

After receiving the report, within 24 - 48 hours, if our Moderation team fails to reach out to the sellers or the store can not provide any plan of action for those orders, we will block the seller account and shut down all their stores.

Infringements on Intellectual Property/DMCA

ShopBase supports the protection of Intellectual Property and DMCA and asks our users to do the same. If any side contacts us via this form to report an infringement, we will work with the Reporter to verify their Proofs (Trademark/ Copyright License). In the end, if the store was accused as Infringing on Intellectual Property, we will take down the violated content.

We will remove the infringing content (including, without limitation, text, graphics, and photos) (collectively, "Content") as soon as a violation is detected. Notifications about the content's removal will be sent to your email address. If a store is selling several violated products or promoting violated content, we will consider taking the whole store down and notify the sellers.

Violating other terms of Service

ShopBase's Terms of Service

By violating any of the terms mentioned in that statement, you will receive emails from requesting some certain actions that must be taken. If your store does not meet the requirements according to the Terms of Service, your account and related stores might be shut down within the given time frame.

B. Takedown process

Notify the sellers

Right after spotting the problem, we will contact the sellers via emails. It is required that sellers to reply within the given time frame.

Verify the business

If the seller responds with qualified documents, we will mark it as qualified.
If the seller does not respond on time, it will be marked as unqualified.

Finish the takedown

If the seller is qualified, we will ensure the buyer that products are on the way.
If the seller is unqualified, the accounts and all related stores will be blocked immediately.

C. Notes for buyers

ShopBase is an E-commerce platform that online merchants can freely choose their fulfillment services. Payments and fulfillments are made by the sellers themselves. While you can report a suspicious business for us, we advise you to contact the bank that you purchased to open a dispute. If you need any evidence from our side to assist you with your claim, please do not hesitate to contact us. We would try our best to help you resolve the case.

ShopBase always tries to bring you a powerful and trustworthy shopping ecosystem where sellers and buyers can both have advantages. If you suspect a business as scam, please let us know via or

D. How to re-log into your store after being unblocked

Go to your ShopBase sign in page, enter the Email and Password you used to sign up to ShopBase. Click Sign in.

Click on the store that you want to re-log in (with closed status).

In the new page, click Log back into my store > Confirm to re-log into your store.

Click Log back into my store

Click Confirm to log back into your store

Understand ShopBase policies
Understand ShopBase Privacy Policy
Understand ShopBase refund policy
ShopBase API License and Terms of Use

Updated on: 30/10/2023

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