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Social Proof is a feature on Boost Convert app that displays other customers' purchase notices so new customers find your site trustworthy, which will motivate them to make a purchase. Sometimes, you will see the Social Proof message not showing up on your store. There are two common reasons: either your store has no orders or your browser is displaying the old version. In this article, we will guide you to correct the errors bove.

In this section

A. You have no order
B. Your browser is displaying the old version

A. You have no order

ShopBase offers three types of notifications: Sales notification, Custom notification and Checkout notification. Sales notification and Checkout notification types need actual order data on your page to display notifications, while Custom notification can create notifications with arbitrary content that doesn't need to be based on actual data. When your store has no orders, you must choose and create Custom notification type instead of the other two. Please refer to [our article on how to create Custom notifications for my online store]

B. Your browser is displaying the old information

When you first visit a website, your browser saves parts of that web page. If you return to the website, to speed up the loading process, the browser will remove the cached file and display the old version without new updates. This results in your browser being able to render the store version of the past, before you set up Social Proof notifications for your page. To solve this problem, you can access the store using an incognito window. For each browser, you can use the shortcuts below to open private mode.

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Safari: Command + Shift + N

Microsoft Edge: Ctrl + Shift + P

Related articles

Install Boost Convert for your ShopBase store
Use countdown clock by Boost Convert
Create different Timer Countdown
Change the time on Timer Countdown
Delete a Timer Countdown
Understand Social Proof in e-commerce
Create Social Proof notifications by Boost Convert
Delete Social Proof notifications
Set up Social Proof notifications layout
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