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ShopBase Marketplace Payments FAQs

Once ShopBase Marketplace Payments is supported in your country, you’ll be able to accept payments from customers anywhere in the world. There's no need to set up a third-party payment provider or merchant account. In this article, we've complied some of the most common questions asked about ShopBase Marketplace Payments. In case you cannot find your questions listed below, please contact us via LiveChat to get immediate support.

In this article

A. Registration
B. Terms of use
C. Others

A. Registration

Why is the registration button not showing on my store's admin site?

From your ShopBase admin site, go to Settings > General > Store address and check if your store's country is in the list of supported countries by ShopBase Marketplace Payments. If yes, ensure that you have selected a subscription plan in Settings > Account and your billing information is set up successfully in Settings > Billing.

If the ShopBase Marketplace Payments registration button still does not show up on your store admin site after you have completed all of the above steps, please contact our support team via Live Chat for further assistance.

If I don't have a contract with my suppliers, what can I upload in Contracts and related documents section of my registration form?

If a contract with the suppliers is not available, you can upload the following documents:

Email transcript that shows the history of goods exchange/ purchase with suppliers.
Screenshots of invoice payment on big e-commerce platforms such as 1688, Aliexpress, Amazon, Ebay, Etsy, etc.

These documents must contain information about products you intend to sell via ShopBase Marketplace Payments.

If I have no previous sales on other platforms and/or no dispute history, what document should I upload in Dispute history in other platforms section of the registration form?

You can create a .csv file, enter "No dispute" in the file, and upload it in this section.

Can I still make changes to the information in my registration form (for example, date of birth) after it has been submitted?

Yes, if you wish to make any changes, please contact our support team via Live Chat for further support.

Changes can only be made during the registration review process.

How long is the registration review process?

Each registration form will be reviewed by ShopBase immediately once we receive your registration form and the review period will not exceed 7 calendar days. ShopBase will contact you via your registered email if additional information is required. The result of approval or rejection will be notified via your registered email address.

B. Terms of use

What types of products can I sell with ShopBase Marketplace Payments?

Physical products.
Products that contain no DMCA violation listed in ShopBase Brand Name Blocklist, which you can refer to for the official blocklist of brand names provided by ShopBase.
Please refer to ShopBase Marketplace Payments policy to see the detailed list of restricted businesses.

What are the fees for ShopBase Marketplace Payments?

For ShopBase Marketplace Payments, there will be a payment processing rate of 3.95% + $0.3 applied for each order. Please refer to ShopBase Marketplace Payments Pricing for more information.

C. Others

What will the Payment method section look like in the Checkout page with ShopBase Marketplace Payments?

If your store accepts ShopBase Marketplace Payments and/or any other credit card payments (such as Stripe, Braintree, Unlimint) during checkout, this is how it will look like on the Checkout page:

If your store accepts ShopBase Marketplace Payments other credit card payments (such as Stripe, Braintree, Unlimint) and PayPal during checkout, this is how it will look like on the Checkout page:

If my store is using ShopBase Payments, can I upgrade it to ShopBase Marketplace Payments?

ShopBase Marketplace Payments is currently only available for users who have not previously registered for ShopBase Payments.

Overview of ShopBase Marketplace Payments
ShopBase Marketplace Payments Policy
Understand ShopBase Marketplace Payments
How to fill in ShopBase Marketplace Payments registration form

Updated on: 23/08/2022

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