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You can set specific policy pages for your store on ShopBase, including:

Refund policy
Privacy policy
Terms of service
Shipping policy

By default, these pages will show up at the footer of your checkout page. You can also add them to your menu bar on the storefront.

Although ShopBase offers a template for each policy, you're responsible for the content and compliance of your published policies. Check and review your policies carefully before publishing.

Policy templates are only available in English. If your store is using another language, you need to write your store policies. Consider contacting a local law expert for assistance.

In this article

A. Create a policy
B. Add custom pages to display legal information
C. Add template variables to your policy pages

A. Create a policy

From your ShopBase admin site, go to Settings > Legal.


Fill in your policy in the right box, or select Create from template to generate a template and modify the content.


Review your policies, then click Save to finish.

Any box with content will automatically generate a legal page accordingly, and the page is shown in the footer of your checkout pages.
Your customers might need to read these pages before checking out, so you should consider linking them in your store navigation.

B. Add custom pages to display legal information

You can also create custom pages in ShopBase admin. These pages are helpful when you publish information that is often referred to or rarely changes ("About us" or "Contact Us" pages, for example). You can add pages to your store, then link these pages in your store navigation.

C. Add template variables to your policy pages

To ensure your data is consistent across all policy pages on your store, ShopBase provides you with some template variables. You can copy and paste them into your desired policy pages:

{{shop.name}}: The store name you entered in Settings > General.
{{shop.domain}}: The current primary domain in Online store > Domains.
{{shop.address}}: The store address you entered in Settings > General. This variable will return data in format of <address>, <city>, <state (if any)>, <ZIP/postal code>, <country>.
{{shop.phone}}: The store phone you entered in Settings > General.
{{shop.owner_email}}: The owner account email address you entered in Settings > General.
{{shop.customer_email}}: The customer email address you entered in Settings > General.
{{processing.time}}: The production time you entered in the ShopBase's automatic Google Merchant Center (GMC) registration flow.
{{shipping.time}}: The shipping time you entered in the ShopBase's automatic GMC registration flow.
{{shop.activated_payment}}: The currently activated payment methods of your store, that are set in Settings > Payment providers.

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Overview of Settings
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