How to view your review analytics
To get an overview of your reviews, go to Reviews Dashboard to see the metrics. On this page, you will find overall ratings, the number of reviews, and the number of verified reviews to increase the creditability of your site.
A. Understand the Dashboard Metrics
B. Tips for using the ashboard effectively
Overall ratings
The Overall ratings section provides an average rating for your products based on customer reviews. This score ranges from 1 to 5, with 5 stars being the highest rating. Use this metric to gauge the general satisfaction of your customers with your product.
Number of Reviews
This metric shows the total number of reviews received for all products. A higher number of reviews indicates greater customer engagement and interest in your product. Monitor this figure to identify trends and any sudden changes in customer feedback.
Star Rating Distribution
The Star Rating Distribution section displays the percentage of reviews with each star rating (1 to 5 stars) for your product. This information helps you identify patterns and areas that may require improvement. For example, a high percentage of 1-star reviews may signal a product issue that needs to be addressed.
To make the most out of the App Reviews Dashboard, consider these tips:
Regularly monitor your dashboard to stay up-to-date on customer feedback.
Encourage customers to leave reviews by offering incentives or requesting feedback after a purchase. You can customize this by going to Apps > Reviews > Settings > Review Requests.
Analyze the star rating distribution to identify areas for improvement and implement changes based on customer feedback.
Compare your metrics to competitors or industry benchmarks to understand your product's performance in the market.
In this section
A. Understand the Dashboard Metrics
B. Tips for using the ashboard effectively
A. Understand the Dashboard Metrics
Overall ratings
The Overall ratings section provides an average rating for your products based on customer reviews. This score ranges from 1 to 5, with 5 stars being the highest rating. Use this metric to gauge the general satisfaction of your customers with your product.
Number of Reviews
This metric shows the total number of reviews received for all products. A higher number of reviews indicates greater customer engagement and interest in your product. Monitor this figure to identify trends and any sudden changes in customer feedback.
Star Rating Distribution
The Star Rating Distribution section displays the percentage of reviews with each star rating (1 to 5 stars) for your product. This information helps you identify patterns and areas that may require improvement. For example, a high percentage of 1-star reviews may signal a product issue that needs to be addressed.
B. Tips for using the Dashboard effectively:
To make the most out of the App Reviews Dashboard, consider these tips:
Regularly monitor your dashboard to stay up-to-date on customer feedback.
Encourage customers to leave reviews by offering incentives or requesting feedback after a purchase. You can customize this by going to Apps > Reviews > Settings > Review Requests.
Analyze the star rating distribution to identify areas for improvement and implement changes based on customer feedback.
Compare your metrics to competitors or industry benchmarks to understand your product's performance in the market.
Updated on: 02/06/2023
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