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Understand file size limit and supported formats

ShopBase Creator has specific guidelines for video files, attachment files, and supported formats to ensure the best experience for both you and your customers. Following these guidelines will help optimize file upload and download speeds and improve the overall learning experience.

Video Guidelines

Compress video files: Use a video compression tool like HandBrake to reduce the file size without compromising quality. Compressed videos consume less bandwidth and provide a smoother learning experience.
Recommended file size: While there is no limit on video file size, we recommend each video be no larger than 2GB for faster uploading and better streaming performance, especially for users with slow internet connections.
Recommended file format: Upload videos in MP4 format for consistent performance. ShopBase Creator also supports other common video formats such as .m4v, .webm, .mpeg4, .3gpp, .mov, .avi, .mpegps, .wmv, .flv, .mpg, .mod, .mpe, .f4v, .asf, and .mkv.
Recommended video specs: For optimal performance, follow these video specifications:

H.264 codec (required)
Resolution: 640px to 3840px (4K) wide (1080p or 1920px x 1080px is common for web videos)
Bitrate: 5,000–8,000 kbps
Framerate: Constant, 15–60 frames per second
Aspect ratio: 16:9 (e.g., 1080px x 1920px)
Square pixel aspect ratio: 1:1
Progressive frames (e.g., 720p) instead of interlacing (e.g., 720i)

Attachment File Guidelines

Recommended file size: There is no limit on attachment file size; however, we recommend each file be no larger than 5MB for faster uploading and downloading.
Recommended file formats: ShopBase Creator supports various file formats, allowing you to provide templates, e-books, audio files, and more. Supported formats include:
Document formats: .pdf, .epub, .mobi, .doc, .docx, .xls, .xlsx, .ppt, .pptx
Design formats: .ai, .psd, .svg
Image formats: .jpeg, .jpg, .png, .gif
Audio formats: .mp3, .mpeg, .wav, .wac, .m4a, .mp3g

By understanding the file size limits and supported formats on ShopBase Creator, you can effectively manage your digital products and provide a seamless experience for your customers.

Updated on: 29/07/2023

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