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Thank you page is sent to customers after they complete their order payment. You can add the Order Processing Bar and Delivery Policies on your thank-you page so that your customers can easily keep track of their orders. These tools can boost your store's credibility and trust-worthiness. In this article, we will show you how to set up order processing bar and delivery policy on the thank you page.


All steps in this article uses the updated Theme Editor version 2.0. Please refer to this article for more information on Theme Editor version 2.0 and how to update.

In this article

A Set up Order Processing Bar
B. Set up Delivery Policies

A. Set up Order Processing Bar

Order Processing Bar will display the process of an order, and the stage where the tracked order is.


From your ShopBase admin site, go to Online store > Themes. Select the theme you want to edit and click Customize.


Select Thank You page in the dropdown menu.


Click Add block to add a new block for the Order processing bar.


Select Custom steps.


Click on the Custom step block you just added and set up its name and how long will the status be updated.

Name: Enter a name for the order status, such as Order placed, Producing, Shipped, Shipping, etc.
Change after the previous step: Set up how long each status will be updated. Enter a number and select among Day (d), Hours (h), and Min (m).



Repeat steps 3, 4, and 5 to set up all custom steps in your order processing bar.

You can set up a maximum of 4 steps.


Click Save to finish.

Older orders' status will be calculated and adjusted accordingly. In case the order is either canceled, in dispute, or refunded, Processing Bar will be hidden at the Thank You page.
When the order is marked as fulfilled, the last custom step in this order's thank you page will be automatically completed regardless of its name and time period.



B. Setup Delivery Policies

Delivery Policies will be placed on the right column of the Thankyou page. Here you can show information of your delivery and shipping.


From your ShopBase admin site, go to Online store > Themes. Select the theme you want to edit and click Customize.


Select Thank You page in the dropdown menu.


Click Add block to add a new block for your Delivery Policies.


Select Delivery policies.


Click on the Delivery policies block you just added and set up its name and description. A pre-filled Shipping time policy will be automatically set up for your store. You can edit or remove it according to your desired settings.


Repeat steps 3, 4, and 5 to set up all delivery policies to your preference.

You can set up a maximum of 3 delivery policies on the thank you page.


Click Save to finish.

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