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ShopBase Marketplace Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment. This payment gateway supports 03 countries in the world with numerous superior features for your e-commerce stores. In this article, we will guide you on how to fill in your ShopBase Marketplace Payments registration form.

In this article

A. How to register for ShopBase Marketplace Payments
B. How to register as an individual entity
C. How to register as a business entity
D. How to fill in Additional verification requirements and Customer billing statement sections

A. How to register for ShopBase Marketplace Payments

Go to Settings > Payment Providers.


Click Register for ShopBase Payments account.


In the registration form, fill in your information into all required sections: Business details, Personal details, Additional verification requirements, and Customer billing statement as guided below.

B. How to register as an individual entity

In Business details, choose Country according to your nationality.


In Business type, select Individual/sole proprietorship.


In Address, fill in the information according to your identity document. This has to match the information in Personal details.


In Personal details, fill in the information according to your identity document. This has to match the information in Business details.


Upload photos of both the front and back of your ID document in ID document (front) and ID document (back).


Upload a photo of you holding your identity document in A picture of you with ID document.


Proceed to section D of this article on how to fill in the Additional verification requirements and Customer billing statement sections.

If you wish to make any changes to your registration form (for example, date of birth) after it has been submitted, please contact our support team via Live Chat for assistance. Please note that changes can only be made during the registration review process.

C. How to register as a business entity

In Business details, choose Country according to your company's business registration.


In Business type, choose Corporation, LLCs, Non profit, and partnerships.


Fill in the rest of the information according to your company's business registration.


Upload your company's business registration document in Business registration.


In Personal details, fill in the information according to the identity document of the company's representative (E.g.: director, shareholder, etc.). There is no requirement to match the business' registered address.


Upload photos of both the front and back of your ID document in ID document (front) and ID document (back).



If you wish to make any changes to your registration form (for example, date of birth) after it has been submitted, please contact our support team via Live Chat for assistance. Please note that changes can only be made during the registration review process.
Upload a photo of you holding your identity document in A picture of you with ID document.


Proceed to section D of this article on how to fill in the Additional verification requirements and Customer billing statement sections.

D. How to fill in Additional verification requirements and Customer billing statement sections

In Product details, provide a brief description of the product(s) you are selling/plan to sell.


In Supplier method, choose among CrossPanda, PrintHub, or Other. If you choose CrossPanda or PrintHub, proceed to step 4.


If you choose Other in Supplier method:

Fill in your Supplier name and Supplier URL. If you use more than one supplier, separate each supplier using a semicolon ;.


In Contracts and related documents, upload your contract with the supplier or purchase invoice from your supplier of the products you are selling.


If you haven't yet found a supplier, you can refer to CrossPanda's dropshipping fulfillment service or PrintHub's POD fulfillment service, or any other suppliers that you intend to cooperate with.
If a contract with the suppliers is not available, you can upload the following documents: Email transcript that shows the history of goods exchange/purchase with suppliers and/or screenshots of invoice payment on big e-commerce platforms such as 1688, Aliexpress, Amazon, Ebay, Etsy, etc. Please note that these documents must contain information about products you intend to sell via ShopBase Marketplace Payments.

In Shipping carrier, choose your most common shipping carrier(s). You can choose more than one carrier.


If you choose Other in this Shipping carrier, fill in all of your shipping units in Carrier name and Carrier URL (if you use more than one shipping unit). Each shipping unit is separated using a semicolon ;.


In Dispute history in other platforms, upload your store's dispute history. Refer to this article to know how to export your payment history on Stripe and PayPal.


If you have no previous sales on other platforms and/or no dispute history, you can create a .csv file, enter "No dispute" in the file, and upload it in this section.

Information in Customer billing statement is automatically pre-filled according to your settings in Settings > General > Store address > Phone.


Click Complete account setup to submit your registration form.

Once your registration form is submitted and under review (as in the photo below), there will be a confirmation email sent to your customer support email placed in your storefront's footer by our support agent. Please reply to that email to let us know that the email works normally.



Related articles

ShopBase Marketplace Payments FAQs
Understand ShopBase Marketplace Payments
How to register ShopBase Payments
ShopBase Payments FAQs
ShopBase Payments Policy
ShopBase Payments Terms of Use
List of supported countries by ShopBase Marketplace Payments
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