Product Review is a powerful app that allows merchants to manage all customer's reviews of products in your own store and build your brand trust. Particularly, you could set up customer notifications that are automatically sent to your customers to request more reviews on your ShopBase store.

On this page:
A. Set up Review Request
B. Set up Reminder Email

A. How to set up Review Request?
Review Request will be automatically sent to your customers once their orders are completed. In addition, you could customize the review request email on your own based on the ShopBase's email template in order to get more customer's review of all products on your ShopBase store.

To set up and customize the Review Request, please refer to these following steps:
Go to Settings > Choose Notifications > Click Review Request.
In Review Request field, customize your email subject and body via Editor or HTML following the ShopBase's email template.
After creating your own review request email, click Preview to overview.
Click Save and you are ready to go.

Here is the email template of review request

B. How to set up Reminder Email?
Reminder Email will be automatically sent to your customers unless you have received a product review. Like Review Request, you could customize the reminder email on your own for your store based on the ShopBase's email template.

To set up and customize the Reminder Email, please refer to these following steps:
Go to Settings > Choose Notifications > Click Reminder Email.
In Review Reminder field, customize your email subject and body via Editor or HTML following the ShopBase's email template.
After creating your own review reminder email, click Preview to overview.
Click Save and you are ready to go.

Here is the email template of reminder email

All reviews from Review Request and Review Reminder email are linked to All reviews page in Product Review app. This new feature Customer Notification is only available to the ShopBase's store.

Related articles:
How to import reviews to Product Reviews by CSV file?
How to display reviews on All reviews page?
How to group product reviews?
Understand CSV file for Product Reviews app
How to auto-publish reviews?
How to get shared reviews on PrintBase database for your PrintBase store?
Was this article helpful?
Cancel
Thank you!