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Product Reviews allows sellers to manage all customer reviews of products in the store and build brand trust for store visitors. In particular, this app allows you to set up automatic notification sending to remind customers to review products on ShopBase stores.

In this article

A. Set up email to request product reviews
B. Set up email to remind customers to review

A. Set up email to request product reviews

An email to request a product review will automatically be sent to the customer after their order is complete. In addition, you can customize your own product review request email based on ShopBase's template to get more customer reviews on all the products in your store.

Step by Step Tutorial

From ShopBase admin site, go to Settings >> Notifications and click Review Request.


In Review Request page, edit the title in Email subject and email content in Email body by Editor or HTML according to ShopBase's email template.

After creating the email, click Preview.

Click Save to finish.



B. Set up email to remind customers to review

Reminder to review the product will automatically be sent to your customers (unless you have received a product review). Just like the email to request product reviews, you can customize your reminder email based on ShopBase's email template.

Step by Step Tutorial

From ShopBase admin site, go to Settings >> Notifications and click Review Reminder.


In Review reminder page, edit the title in Email subject and email content in Email body by Editor or HTML according to ShopBase's email template.

After creating the email, click Preview.

Click Save to finish.


Note:

All reviews from emails requesting product reviews and reminding customers to review products are linked to the All reviews page in the Product Reviews app. This customer notification feature is only available to ShopBase stores.

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