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CrossPanda
Connect with our global fulfillment system, which ensures fast shipping time, reliable product quality control, and branded packaging
Understand CrossPanda - trustworthy product sourcing and fulfillment services
CrossPanda is a dropshipping agent that provides product sourcing and fulfillment services. We sources anything from local Chinese manufacturers then takes good care of the packaging and shipping process for you. We provide the best packaging services for private label, white label and blind label products. New update From now on, ShopBase sellers can have their orders fulfilled via ShopBase Fulfillment (an upgraded version of CrossPanda), an in-house dropshipping agent of ShopBase. It
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Fulfill order via CrossPanda
CrossPanda is a premium fulfillment service with high-quality products which is connected in ShopBase platform. CrossPanda helps you connect with Chinese manufacturers who will then complete the packaging and shipping process for your customers. CrossPanda also provides the packaging service for private label products for your own brand. This section guides you through processing your online store's order via CrossPanda from the first step when you receive the order to the time you sh
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How can I request and receive a quotation?
New update From now on, ShopBase sellers can have their orders fulfilled via ShopBase Fulfillment (an upgraded version of CrossPanda), an in-house dropshipping agent of ShopBase. It supplies and fulfills millions of products in 40+ niche categories for 50k+ sellers of ShopBase. With the new package introduced in January 2021, all ShopBase sellers who have their orders fulfilled by ShopBase Fulfillment will get: Trending product ideas updated weekly Cashback (gain up to $1/order) No o
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How to use CrossPanda inventory?
New update From now on, ShopBase sellers can have their orders fulfilled via ShopBase Fulfillment (an upgraded version of CrossPanda), an in-house dropshipping agent of ShopBase. It supplies and fulfills millions of products in 40+ niche categories for 50k+ sellers of ShopBase. With the new package introduced in January 2021, all ShopBase sellers who have their orders fulfilled by ShopBase Fulfillment will get: Trending product ideas updated weekly Cashback (gain up to $1/order) No o
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How can I purchase products with CrossPanda?
New update From now on, ShopBase sellers can have their orders fulfilled via ShopBase Fulfillment (an upgraded version of CrossPanda), an in-house dropshipping agent of ShopBase. It supplies and fulfills millions of products in 40+ niche categories for 50k+ sellers of ShopBase. With the new package introduced in January 2021, all ShopBase sellers who have their orders fulfilled by ShopBase Fulfillment will get: Trending product ideas updated weekly Cashback (gain up to $1/order) No o
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What does CrossPanda order status mean?
New update From now on, ShopBase sellers can have their orders fulfilled via ShopBase Fulfillment (an upgraded version of CrossPanda), an in-house dropshipping agent of ShopBase. It supplies and fulfills millions of products in 40+ niche categories for 50k+ sellers of ShopBase. With the new package introduced in January 2021, all ShopBase sellers who have their orders fulfilled by ShopBase Fulfillment will get: Trending product ideas updated weekly Cashback (gain up to $1/order) No o
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What is CrossPanda Balance and how to use it?
CrossPandad Balance is your credit account, which can be used to pay for product purchases and orders' shipping fee. Each CrossPanda merchant will own a Balance account. Transactions will be logged respectively and can be found in Transaction History. In this article: A. What is CrossPanda balance? B. How do you use it? A. What is CrossPanda balance? There are 2 types of payments involved while you purchase CrossPanda products: product cost and shipping fee. Since the shippin
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How do I fulfill my orders?
Orders will be synced to My order section of the app. Visit My order section, you can see 10 different tabs which will help you manager orders effectively. In order to fulfill, bear in mind that you have to successfully request a quotation for that product and purchase it first. In this article, we will guide you through a fulfillment process of a CrossPanda order. On this page: A. Map orders B. Fulfill orders A. Map orders This step is a must for **new quoted prod
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How can I find and track the last mile delivery tracking number?
CrossPanda orders would be delivered by YunExpress - our partnership shipping carrier from China. As soon as the package enter customer's country, local shipping agency would take over the process and change the tracking number into their form. Therefore, this instruction here to help you find the last mile tracking number of the local shipping carrier. On this page: A. What is the last mile tracking number? B. How can I track it? A. What is the last mile tracking number? We c
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What evidence needed to support my claim?
There are two types of issues that need more evidences to support your CrossPanda claims: Shipping issue and Product issue. A. Shipping issue At this moment, we require no proof for cases regarding package's shipping issue. You can submit your claim normally without evidence. B. Product issue To ensure a speedy resolution, please include these followings when you file your claim: If the product is dysfunctional: A video capturing the defect. If the product is a
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How to file a claim for my orders?
Only orders in CrossPanda after being shipped could be claim for specific reasons in CrossPanda refund policy. You must carefully read this policy first before deciding to fill a claim. If your case is compatible with CrossPanda Policy, please follow this instruction below to finish a claim. Go to CrossPanda dashboard > search for order numbers in My order > choose tab Shipped > press File a claim. 