Understand CrossPanda - trustworthy product sourcing and fulfillment services
CrossPanda is a dropshipping agent that provides product sourcing and fulfillment services. We sources anything from local Chinese manufacturers then takes good care of the packaging and shipping process for you. We provide the best packaging services for private label, white label and blind label products.
On this page:
A. How does your service work?
B. Where is CrossPanda warehouse located?
C. Which benefits do CrossPanda offer?
D. Which kind of products could you source?
E. HowFew readersHow can I request and receive a quotation?
In order for us to help you find the reliable suppliers and deal the best price, please fill in this form to request a quotation for your product.
In this article
A. How to request a quotation?
B. How do I receive my quotation?
A. How to request a quotation?
Access App section > Visit ShopBase app store > Choose CrossPanda and follow the instruction to install.
Go to CrossPanda dashboard > Request Products > fFew readersHow to use CrossPanda inventory?
Inventory is the section to manage products' storage and only record stock for products which have been purchased called Fulfillment.
To monitor your Inventory and place your products to help fulfill orders, go to app dashboard > Fulfillment > Inventory. The app will display your inventory in 8 different status:
Purchased: the number of items purchased.
Sold: the number of items fulfilled.
Incoming: the number of item is about to be in stock.
**AvailFew readersHow can I purchase products with CrossPanda?
We offer two different methods for user to purchase their products with CrossPanda, choose from quotation in Request list or directly make purchase in Inventory.
In this article:
A. From Request list
B. From Inventory
A. From Request list
Request list is used to manage your quotations. Bear in mind that only products successfully quoted can be purchased.
Go to CrossPanda admin dashboard > Request list > Quote created.
Merchants can use theFew readersWhat does CrossPanda order status mean?
To make the best of our fulfillment service, it is fundamental to fully understand order status to help manage them way more effectively.
On CrossPanda admin dashboard, please go to tab Fulfillment and choose My orders. You will see your orders displaying in 10 different status:
To order: These orders have been paid by your customers and are waiting for you to map with products in stock. Please check whether you [request a quotation](https://help.crosspanda.com/en/article/how-cFew readersHow do I fulfill my orders?
Orders will be synced to My order section of the app. Visit My order section, you can see 10 different tabs which will help you manager orders effectively. In order to fulfill, bear in mind that you have to successfully request a quotation for that product and purchase it first.
In this article, we will guide you through a fulfillment process of a CrossPanda order.
On this page:
A. Map orders
B. Fulfill orders
A. Map orders
This step is a must for **new quoted prodFew readersHow can I find and track the last mile delivery tracking number?
CrossPanda orders would be delivered by YunExpress - our partnership shipping carrier from China. As soon as the package enter customer's country, local shipping agency would take over the process and change the tracking number into their form. Therefore, this instruction here to help you find the last mile tracking number of the local shipping carrier.
On this page:
A. What is the last mile tracking number?
B. How can I track it?
A. What is the last mile tracking number?
We cFew readersWhat evidence needed to support my claim?
There are two types of issues that need more evidences to support your CrossPanda claims: Shipping issue and Product issue.
A. Shipping issue
At this moment, we require no proof for cases regarding package's shipping issue. You can submit your claim normally without evidence.
B. Product issue
To ensure a speedy resolution, please include these followings when you file your claim:
If the product is dysfunctional: A video capturing the defect.
If the product is aFew readersHow to file a claim for my orders?
Only orders in CrossPanda after being shipped could be claim for specific reasons in CrossPanda refund policy. You must carefully read this policy first before deciding to fill a claim.
If your case is compatible with CrossPanda Policy, please follow this instruction below to finish a claim.
Go to CrossPanda dashboard > search for order numbers in My order > choose tab Shipped > press File a claim.
