About PlusBase
Order processing with PlusBase
To help Sellers focus on marketing and sales, PlusBase is responsible for all aspects of customer care and has dedicated partners with premium fulfillment service to help process your order (from after the Buyer pays until the Buyer receives the item). This article will help you understand the order processing process on PlusBase. After the customer places an order, the status of the order will be Unfulfilled. The amount the Buyer pays for the order (after deducting the transaction feeSome readersUnderstand the reason for the refund/charge in PlusBase order's timeline
While processing an e-commerce order, we often encounter various challenges, such as supplier issues, out-of-stock items, cancellations, concerns related to product quality, and other issues that may require us to process refunds or charge the order accordingly. Once the refund/charge has been processed, the order timeline will provide the reason for the action taken. The table below contains detailed information regarding the reasons for the refund/charge in the order's timeline. Please reviewFew readersShipping with PlusBase
How much do customers pay for shipping? Shipping costs vary depending on the shipping destination and the number of items a buyer purchases. Please refer to the public catalog in your PlusBase store and select each product for more information. HowSome readersPayout with PlusBase
In this article, we will answer some of the most frequently asked questions about payout with PlusBase. In this article A. How do I receive profit payouts? B. How long does it take to receive payouts? C. What is the profit minimum for requesting a payout? A. How do I receive profit payouts? To receive payouts, you must link your verSome readersUnderstand PlusBase shipping process
In this article, we will give you an overview of PlusBase shipping process and policy. In this article A. How much does shipping cost? B. Where do we deliver? C. How long will it take for the Buyer to receive their order? D. Can the order be delivered to multiple addresses? E. Do you offer delivery toFew readersManage your PlusBase products
After importing products from our Catalog or Private request to your store, it is essential that you can effectively manage your product and generate the most profit. In this article, we will show you how to quickly manage the product cost, shipping fee, and selling price of your PlusBase products right on your PlusBase store admin. Step by Step Tutorial During the operation procesFew readersHow to add images to imageless variant in PlusBase
With the ultimate goal of enhancing the great experience of E-commerce buyers and protecting sellers from dispute cases, PlusBase has implemented a feature to minimize the exposure of imageless variants on your online store. From 3rd of July 2023, all imageless variants will be hidden from your online store. In this aFew readersUnderstand PlusBase 1-month free subscription fee program
PlusBase 1-month free subscription fee program is designed with the goal to reduce merchant's cost while running business with PlusBase and optimizing order profits. This program is applicable to both merchants who are using subscriptions and those who are in their free trial (14 days). In this article, we will give you an overview of PlusBase free subscription fee program. The 1 month free subscription fFew readers
PlusBase policies
Policy for PlusBase's sellers
For PlusBase, Sellers do not have to contact Buyers directly. After the Sellers receive orders, PlusBase’s operation team will fulfill orders and support Buyers directly for all inquiries related to their orders. The Buyer can update order information (product variant, address) or cancel the order within 6 hours of the order created time. If the Buyer's order updates alter the Seller's profit, PlusBase will calculate the pricing difference to collect from or refund to the Seller. The modificatiSome readersLimitations of PlusBase products
To maintain the seamless operation of PlusBase stores, there are some restrictions on certain categories of products and business practices as follows. In this article A. Do not add variants to PlusBase products B. Do not create, import, or migrate products from apps that PlusBase does not support A. Do not add variants to PlusBase productsFew readersPlusBase restricted products
The following products will be strictly prohibited from posting, advertising, or selling on the PlusBase platform. Any violation shall constitute a breach of the PlusBase Terms of Service. In addition, orders containing these restricted products will be canceled immediately, and no order profit will be paid to the Seller. Therefore, as a merchant, you should carefully review the PlusBase restricted products listed beloPopularUnderstand PlusBase content and product listing policy
On PlusBase, maintaining the safety of our community is a responsibility we take very seriously. To maintain a healthy and trustworthy business, you may not be allowed to post or sell items or materials which are prohibited or restricted by PlusBase. Please read these below conditions carefully before selling or listing any product for sale on PlusBase. In this article A. Overview of PlusBase content and product listing policy (3-a-overview-of-plusbase-content-and-product-listing-poliFew readersUnderstand PlusBase product content editing regulations for Bangladesh region
On PlusBase, maintaining the safety of our community is a responsibility we take very seriously. To keep your business healthy and trustworthy, your product listing must strictly adhere to PlusBase content and product listing policy. Before editing your product content on PlusBase, users in the Bangladesh region should carefully read the following terms and conditions. It is the Seller's responsibility to ensure that the product listing content adheres to the PlusBase content and productFew readersUnderstand product content preference setting on PlusBase
On PlusBase, maintaining the safety of our community is a responsibility we take very seriously. To keep your business healthy and trustworthy, your product listing must strictly adhere to PlusBase content and product listing policy. In the event that your product listing content needs to be updated in accordance with our policy, you have the option of manually updating your products using ourFew readers