This part will help you understand an order process for products on PrintHub. Scroll down and get to know more about the order process in just a few minutes!

With PrintHub, you don't have to worry about manually handling your orders as they will be all automatized. This means you can focus more on optimizing your business.

PrintHub automatically synchronizes the orders paid by your customers and validates these orders. If there is anything wrong with the order, the status of the order will be changed to In Review. Eligible orders will be moved to Unpaid status. You only have to confirm the payment to the suppliers to complete your order process.

At 0:00 AM and 12:00 PM (UTC +0) daily, we record the next payment (in Manage Payment) from Unpaid orders. These payments will be automatically processed with your default payment method after 12 hours, or you can make a manual payment to process your order earlier.

Note:

You can only cancel / update an order (change size, color, ..) within 12 hours after the order being placed.

If the checkout is unsuccessful, this amount will accumulate in Your Outstanding Balance and pay for your upcoming orders.



All successfully paid orders will be updated from Unpaid status to Awaiting Shipment.

Once the order is completed and shipped, there will be an order tracking code and the status of the order will be updated to Fulfilled. Canceled or on-hold orders will not be processed in our automatic payment program.

Note:

Once your order is updated with tracking code, it takes about 1-2 days for the tracking code to work and track your shipment.
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