This article is also available in:
In addition to a wide selection of top-winning products in our Catalog, you can easily request more products from our Private Request section. In this article, we will guide you on how to request custom products in PlusBase.



In this article

A. Request custom products
B. Import requested products to your store

A. Request custom products

From your PlusBase admin site, go to Catalog > Private request.


In the Private request page, you will see 5 following tabs to manage your requests more efficiently:

All: Requested products from the newest to the oldest and vice versa.
Processing: Products that are in Processing status and are not ready to be imported to your store yet.
Available products: Requested products that are ready to be imported or have already been imported to your store. A requested product can be imported multiple times.
No result: Products that we cannot find or cancelled requests because the product is not suitable for sale in a PlusBase store.
Expired: Products that reached expiration date and need to be renewed.


To send a product request, click Create product request.


In Request product link, enter the link of product you want to request. You can request multiple items at once by pasting the product links into a separate document/sheet, putting each link on a new line, and then copying and pasting the entire paragraph back into this box.

Along with the top-rated sourcing service when using Private Request, you can speed-up the process of finding your winning products by importing best-selling products from AliExpress to start selling immediately. Now, when requesting a product from AliExpress, you can get the product information in just a few minutes. The time it takes for a product to be Available may vary due to the number of variants. Please refer to this article for a list of frequently asked questions when requesting products from AliExpress to PlusBase.


Products may not contain intellectual property that is not owned by the Seller.
Requests for personalized products from AliExpress will not be processed and will be cancelled.
In the case a personalized product is imported into PlusBase, any orders for this product will be cancelled, the buyers will be refunded, and the profits will be deducted from your Balance.
After adding product links, you can click Add request or simply hit enter.


Click Send request to submit your request.


Once your request is submitted, the products will appear in the Private request list with Processing status. It means that PlusBase is processing and sourcing the products you just requested. This process can take up to 24 to 36 hours.


When the products you requested are ready, the status of your requested products will change from Processing to Available. In case we couldn’t find the products you requested, we will cancel your requests and the status will change to No result.


Once the requested products have Available status, you can view your product details by clicking on their images. The product detail page will include all information of the product.

The original product URL to see if our product matches your request.
Product variants.
Product processing time.
Product cost.


You can view requested products that are in the Processing status, but the information may not be fully updated and available at that time.
All products from your Private request list will have expiration dates, which means after that date, the price we’ve got for you might be changed due to suppliers or other reasons. When your product expires, the requested product's status will change from Available to Expired. If you wish to renew it, please contact us via LiveChat so we can review your request again.

If you are not satisfied with the product information we provide, you can give us a feedback to let us know what we can preview and improve regarding the product information quality. From the product detail page, click on Need update?.


This feature is not available for products you requested using AliExpress link.

In the pop-up, select the product information you wish to update and specify your reason in the text box. Then, click Confirm.



All update requests will be processed by PlusBase and in the meantime, you cannot import this product to store. The product will be available again once we finish updating the product per your request.
You can request an update as many times as you want. However, if you have already imported this product to your store prior to the update, new updates will not be applied unless you import this product again.

B. Import requested products to your store

Please refer to this article on how to import products from PlusBase Catalog and Private request.

Related articles

Find products on PlusBase Catalog
Import product from PlusBase Catalog and Private request
Was this article helpful?
Cancel
Thank you!