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We've complied some of the most common questions asked about product sourcing via ShopBase Fulfillment. In case you cannot find your questions listed below, please contact us via LiveChat to get immediate support.

In this article

A. Where can I find my quotations?
B. How do we calculate shipping fee?
C. When will I receive my product quotations?
D. Which kind of products could you source?
E. Does the price include shipping fee?
F. How can I request quotations without product links?
G. Why are some of the product prices more expensive than AliExpress's?
H. How many products can I request for quotes?

A. Where can I find my quotations?

We will send your quotations via email. Please check promotion tab and spam folder if you don't see them in your inbox.

Step by Step Tutorial

In your ShopBase admin site, go to Fulfillment Services > ShopBase Fulfillment


In Find product > choose Quotation created. Here you can find all quotations that you created.



B. How do we calculate shipping fee?

Since the shipping rate varies per country, time period, product weight, packaging, and shipping method, we will collect an estimated amount of shipping fee in advance, and then transfer it to a balance account which is withdrawn or topped up when you fulfill orders.

Please refer to this solution to understand ShopBase Balance.

So how can you estimate the shipping fee?

Here are 3 factors we use to calculate the shipping fee:

Product variants

Destination country: This is the main market you target to sell your products.

Shipping method

The country of destination you select will decide which shipping methods are available. United States and European countries will have 5 corresponding options: ePacket, Prime Shipping, Electronic Shipping New, Global Shipping, and ExpressShipping, while others countries might experience less shipping methods.

After selecting the options for these factors above, you can view the estimated amount in the quotation. Enter ordered quantity to check the final price.



C. When will I receive my product quotations?

We usually send the quote to you within 1-3 business days. However, it can take longer on holiday seasons.

D. Which kind of products could you source?

We support many products except these listed below:

Guns or ammunition

Control instruments and assault weapons

Inflammable and explosive articles

Plants and plant products

Animals and animal products

Medicine

Food

Liquid and powder products

Pure battery and mobile power supply

Illegally forged articles

Chemicals

E. Does the price include shipping fee?

Yes, it does. The price(s) you see in the quotation(s) will be the final price(s) which already included all kinds of fees such as shipping fee.

F. How can I request quotations without product links?

No worries if you don't have the product links to request quotations.

Our team can manage to find the supplier(s) with a picture of the product(s) or product name(s). Chat with us via Live Chat for more details.

G. Why are some of the product prices more expensive than AliExpress's?

Our product price already included all kinds of fees (fast shipping fee, inventory fee,... ). These are the final price.

Actually, the base cost for most of our products is cheaper than AliExpress's.

H. How many products can I request for quotation?

You can request as many as you want. However, we recommend the maximum of 3 product links each time for faster sourcing process.
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