When you find your Upsell offer not working after adding the target product, here are the possible reasons as to why it is not showing up on your site:

A. Created a Buy-one-get-one offer

In Boost Upsell offer, it can only work for additional items or upgrade only. Thus, if you created an offer where the target product is the same with the upsell, this offer will not show up.

B. Upsell offer includes unavailable products

Kindly ensure that all the products that are included in the offer are not removed, deleted or out of stock otherwise the Upsell offer will not show up. This is to avoid confusion and provide an excellent shopping experience to your customers.
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