On CrossPanda, we help merchants to keep track closely on their claims using feature Claims in Fulfillment section. After receiving your claims, CrossPanda team will send claim updates to the email address you registered for CrossPanda app then users can easily search for claims with keywords such as Claim ID or Order Name using our search engine.

CrossPanda users must understand claim status to manage them more effectively.

Go to Claims in Fulfillment to check all files which are sorted into 8 different status:

New: Claims have been created recently and we are about to check them.

In review: We offer solution for your cases and need you to review.

Need more evidence: This tab showing claims which require more proofs. Please read our comments and help us collect more information. This article here can tell which proof you should include when filing claims.

Approved: CrossPanda team and you come to an agreement for the final solution for these claims. Normally, it would be a refund or replacement.

Resent: Replacements for claimed orders are processed. New tracking numbers are linked to order numbers at the right hand of the CrossPanda's responses.

Refunded: We transferred refund amount. In each claim, click on Refund invoice in the CrossPanda's responses to find its payment transaction.

Rejected: Claims have been disapproved. Please contact LiveChat team if you need your claims recheck.

Canceled: You have canceled these claims before our review.

Claims are divided into 8 different status to optimize the process
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