Based on your ShopBase packages and billing cycles, your bill will show several charges and fee. They will be charged in US dollars only.

In this article:
A. Subscription fees
B. Transaction fees
C. Billing cycle
D. View history of payout

A. Subscription fees

Subscription fees are the recurring charge for using ShopBase, and varies based on your package. ShopBase offers 3 package options (Basic Base, Standard Base, Pro Base) and 2 billing cycles (monthly and annually). You can find out the pricing here for each plan. Quarterly and annual billing cycle goes with a discount on the subscription charge amount compared to monthly one. You will get the discount on subscription fee charged for the complete billing cycle.

Currently, the subscription fees are paid via the store's balance.

Stores that choose package plan during their free-trial won't be charged immediately. They will pay the fee when the subscription starts after free-trial period.

Check and upgrade/downgrade your plan

From your ShopBase admin, go to Settings > Account.

In Account overview section, you can see your current plan. To change your plan, click Compare plan or Upgrade plan. You will be directed to select your new plan.

Confirm your change of plan.

Subscription change when plan is changed

When you upgrade or downgrade your plan, the remaining days of your subscription will be recalculated and deducted from the new subscription fee that you are charged immediately from your Balance. Please read here about the ShopBase Balance.

If the recalculated subscription fee is equal or above the new subscription fee, the exceeding amount will be changed to additional subscription days, and you won't be charged until these days are used up.

B. Transaction fees

These are charges for each transaction when you use a third-party payment provider to get customer payments for successful orders. This fee covers the charge for ShopBase to integrate with an external payment provider.

The transaction fee rate depends on which package you selected. The transaction fees is waived if your store has less than 50 orders and is in free trial period.

Who are payment providers?

Payment providers are services that help to process your customers' money to you with an amount of transaction fee charged. For example, Stripe allows your orders to be paid by major cards or mobile apps.

At the moment, you can connect Stripe and PayPal, two most major payment providers in the world, to be your payment gateway(s). Check out our guide for Stripe here and for PayPal here to connect these payment providers to your store.

Calculate your transaction fees

[(cost of products - discount) + shipping charges] x rate


The transaction fee is charged after an order is placed and paid.

For orders that have been placed but been requested for refund, the transaction fee will be deducted, if only it has not been charged successfully.

C. Billing cycle

A billing cycle is the interval at which ShopBase bills your plan fees and charges.
Monthly: 30 days
Yearly: 365 days

You cannot choose the date that you get charged on, but you can extend your billing cycle to a longer interval (one, two, or three years) to earn a discount.

D. View history of payout

Please refer to our article about Undersanding ShopBase balance & - How to payout/topup for more information.
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