Orders will be synced to My order section of the app. Visit My order section, you can see 10 different tabs which will help you manager orders effectively. In order to fulfill, bear in mind that you have to successfully request a quotation for that product and purchase it first.

In this article, we will guide you through a fulfillment process of a CrossPanda order.

On this page:
A. Map orders
B. Fulfill orders


A. Map orders

This step is a must for new quoted products, which haven't been mapped before, to help CrossPanda detect the matching products of the orders corresponding to the one you purchased.

Go to To order tab to find new orders for new quoted products. Choose the one that needs to map and click on Map Product.



Search for the purchased product that you want to map with in Purchased Product > if found, hit Set to choose.



Choose corresponding variants for the product need to map.



Press Save to map.

Once new quoted products are successfully mapped following instruction above, CrossPanda will automatically map the matching variants for that product if there was any order contains that product in the future.

In case you couldn't found matching products to map on step 2, please find them again in Request list. If not, they might not have been purchased yet so you must request a quotation and stock them first by following this instruction.

B. Fulfill orders

After finishing mapping products, please go to Ready to fulfill tab to fulfill orders. CrossPanda allows users to fulfill orders one by one or many orders at once.

1. Fulfill order one by one

Since your products have been mapped, you just need to press Fulfill order button to complete the process.



2. Mass fulfill

To fulfill many orders at once, select your orders > Actions> Fulfill orders then you're good to go.



CrossPanda team will pack your orders and transfer them to our partner shipping carrier to deliver them. Tracking numbers will be automatically synced to your ShopBase store.
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