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Integrating Facebook Messenger to your website is one of several simple live chat solutions. In ShopBase stores, you just need a Fan Page and you could show your own Facebook Live Chat on your online store to connect your customers every time and every where . This part will show you how to add Facebook Live Chat to your ShopBase website.

In this section

A. Set up on Facebook Fan Page
B. Embed a snippet of code in your website

A. Set up on Facebook Fan Page


In addition to using the Messenger Profile API, your Facebook Page admins may also update your domain whitelist to add Facebook Live Chat to your store.

Step by Step Tutorial

Click Settings at the top of your Facebook Page. Click Advance Messaging on the left

Edit whitelisted domains for your page in the Whitelisted Domains section


Type in both the https and http variants of your domain to ensure it works for 100% of users.

Click the Save button.

Click Messaging on the left. In Add Messenger to your website, click Get Started

Continue to adjust these setups:

Set up your language and customize your greeting:

Custom colors in Facebook Live Chat matching your store design:

Add your primary domain name and click Save. Copy the scripts to use in the next step and click Finish button.

B. Embed a snippet of code in your website

Step by step Tutorial

At your ShopBase admin, go to Online store > Preferences.

At the Additional scripts section, add the scripts copied in the previous step into the Body of every webpage:

In the latest Facebook version, the script will contain a version: 'v12.0' section. Please make sure to change it to version: 'v11.0' for the script to be compatible as in the photo below. ShopBase will soon update this feature so that this manual change is no longer required.

Click Save.

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