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Learn more about Abandoned Checkout feature on ShopBase and how to manage it.

To increase recovery checkout rate, ShopBase merchants can send up to 3 emails and 3 SMS messages to each abandoned checkout on their store.


On this page

A. Set up Abandoned Checkout emails

B. Set up Abandoned Checkout SMS

C. Abandoned Email Timeline


A. Set up Abandoned Checkout emails

From your ShopBase admin, go to Settings > Checkout > Abandoned checkouts. Select Automatically send abandoned checkout emails.



In the Set up emails to send section, tick the box before email(s) that you want to send. Set up the wait period and content of the emails. When customizing the email content, you can Send test email or Preview to check your work.



Sending time of subsequent emails must be longer than sending time of previous ones. For example, if First Email is set to send after 30 minutes, Second Email can't be sent sooner than 30 minutes.

Save your change.


B. Set up Abandoned Checkout SMS

To send out Abandoned Checkout text messages, your store must have balance and top-ups. If you are not directed to Abandoned Checkout settings after topping-up your balance, please follow the 1st step below again.

From your ShopBase admin, go to Settings > Checkout > Abandoned checkouts. Select Automatically send abandoned checkout text messages.



In the Set up text messages to send section, tick the box before text message(s) that you want to send. Set up the wait period and content of the message. When customizing the SMS content, you can add Opt out text, or variables to make your messages friendlier to the recipients. Each message allows 153 characters, and from the 154th character, your message will be counted and charged as 2 messages or more. Check out your SMS counter and Characters.



Sending time of subsequent text messages must be longer than sending time of previous ones. For example, if First Text message is set to send after 30 minutes, Second Text message can't be sent sooner than 30 minutes.

Save your change.


C. Abandoned Email Timeline

When you finished your setup, there will be a Timeline section in each Abandoned Checkout. You can see the status of your emails, cancel your scheduled emails, and get the recovery links (to manually send it out yourself) here.

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